Terms & Conditions

Welcome to the Horsebox Window Centre Ltd website Use of our website and services constitutes acceptance of our Terms and Conditions.

Company Information

Registered company name:  Horsebox Window Centre Ltd
Companies House number: 03916899
Registered office address: Flat 2, 20 Harlow Moor Drive, Harrogate, HG2 0JX
VAT number: 758518295

Ordering and Payment

All prices given are inclusive of VAT VAT is chargeable at 20% for all orders made in The United Kingdom or the EU. For goods supplied to a VAT registered EU business VAT is chargeable at 0%. The VAT number must be provided on ordering Orders can be placed either by phone, email or through the shop (standard items only) If the order is for bespoke size items please give us a ring or send us an email. Payment must be made on order by either credit/debit card, BACs or bank transfer. All prices are displayed in pound sterling All orders must be paid in full prior to dispatch If the goods ordered are bespoke sizes manufacturing will not commence until payment has been made in full When ordering goods the customer is responsible for providing the correct measurements. A confirmation email will be sent once the order is placed and it is the customers responsibility to inform us within 24 hours if the sizes are incorrect It is the customers responsibility to ensure the suitability of the products end use

Dispatch of Order

Payment must be made in full before dispatch. If the item you require is in stock then we will usually dispatch within 2 working days If the item is a bespoke item we will advise a date of dispatch when placing the order All goods are dispatched Monday to Friday for delivery Monday to Friday Goods are normally dispatched for next working day delivery (courier dependent)

Cancelling an order

Please let us know within 14 days of receiving the goods if you wish to cancel the order by giving us a ring. The goods must be returned to us unused and with no damage within 14 days after we have been notified of cancellation The customer is responsible for all postage and insurance charges and ensuring that the goods are delivered back in a saleable condition. These terms do not affect your legal rights should the goods be faulty or not as described.